Return Policy

 

HOW TO RETURN ITEMS:

 

If you received an item that you do not want - regardless of the reason and it is undamaged, please notify us within 30 days of delivery date. This can be for any reason, from you not liking it to it being the wrong size. If an item arrives damaged, please contact us within 48 hours of you receiving the item.

 

Please email us returns@petbabygo.com

 

You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused.

 

You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.

 

Items that are non-returnable:

Anything that is non-sellable, has ANY AMOUNT of dog hair on it, has been worn, has been altered, tags removed, original packaging either torn or missing, damaged by you or your dog, any sort of smell, or stain.